Refund Policy

1. Plan Payment Refund

Monthly plan payments once activated are generally non-refundable. Refund may be considered only in approved technical or company management cases.

2. Security Amount Refund

If the customer has paid a router/security deposit amount, the amount can be refunded after connection closure and device return, subject to inspection.

3. Router Damage Condition

• If router is physically damaged, broken or missing accessories.
• If adapter/cables are damaged or not returned.
• If device has water damage or internal fault caused by misuse.

4. Installation Charges

Installation charges, wiring charges or technician visit charges are non-refundable once work is completed.

5. Refund Process Time

Approved refunds may take 3 to 7 working days depending on payment method.

6. Contact Support

For refund requests or support, please contact us.